Effective November 8, 2026.
Limitation of Liability
To the fullest extent permitted by law, Knob Hill Publishing's total liability arising out of or relating to this website or to any service purchased from Knob Hill Publishing will not exceed the total amount you paid Knob Hill Publishing for the service that gave rise to the claim. In no event will Knob Hill Publishing be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, or data, even if Knob Hill Publishing was advised that such damages were possible. Nothing in this section limits liability for fraud, willful misconduct, or gross negligence, liability for infringement of another person's intellectual property rights, or any liability that cannot be limited under applicable law, including any right or remedy provided by consumer protection law that cannot be waived.
Governing Law and Venue
These terms, and any purchase of services from Knob Hill Publishing, are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this website or to services purchased from Knob Hill Publishing will be brought exclusively in the state or federal courts located in Oakland County, Michigan, and you consent to the personal jurisdiction of those courts. If you are a consumer, nothing in this section takes away a right or protection that applicable law does not allow you to waive.
Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold Knob Hill Publishing harmless from third-party claims, damages, and reasonable attorney fees that arise from (a) materials, content, or information you provide to Knob Hill Publishing for use in your website or materials, (b) your use of a website or service delivered by Knob Hill Publishing in violation of these terms or of applicable law, or (c) your infringement of another person's intellectual property, privacy, or publicity rights. This section does not require you to indemnify Knob Hill Publishing for claims arising from Knob Hill Publishing's own negligence or willful misconduct.
Payments and Refunds
The price that applies to your work is the price confirmed with you before work begins. Because website work begins promptly and is built to order, payments are not refundable once work on your package has begun, except where a refund is required by law. If Knob Hill Publishing cannot deliver the work described in your package, you will be offered the choice of a corrected delivery or a refund of amounts paid for the undelivered work. The Agent Roll-Out is paid the same way as every other package here: the full price, in one payment, as stated in these terms. The Start From Strength Kit carries its own stated term: all sales final.
Warranty Disclaimer
EXCEPT AS EXPRESSLY STATED IN THE DESCRIPTION OF YOUR PACKAGE, KNOB HILL PUBLISHING PROVIDES THIS WEBSITE AND ITS SERVICES "AS IS" AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. KNOB HILL PUBLISHING DOES NOT WARRANT THAT A WEBSITE WILL PRODUCE ANY PARTICULAR AMOUNT OF TRAFFIC, LEADS, SALES, OR SEARCH-ENGINE PLACEMENT.
How Long Information Is Kept, and How to Ask for Its Deletion
Knob Hill Publishing keeps information submitted through this site only for as long as it is needed to respond to your inquiry, to carry on the conversation or the work you started, and to meet legal, tax, and accounting obligations. When information is no longer needed for those purposes, it is deleted or destroyed so that it cannot be read or reconstructed. You may ask Knob Hill Publishing to delete the personal information you have submitted at any time. Send the request to robert@knobhillpublishing.com, and say which information you want deleted. Your information will be erased within 30 days of your request, except information that must be kept to complete work you have asked for, to keep records the law requires (such as payment and tax records), or to establish, exercise, or defend a legal claim. If any of your information must be kept under one of these exceptions, you will be told what is being kept and why.
Electronic Signatures and Records
By selecting a package and completing payment, you are signing these Terms of Purchase electronically. You agree that your electronic signature — including selecting a package, marking an acceptance, and completing payment — is the legal equivalent of your handwritten signature under the federal ESIGN Act and the Michigan Uniform Electronic Transactions Act, and that this purchase may be conducted and recorded entirely by electronic means. You may ask for a paper copy of these terms at any time by writing to robert@knobhillpublishing.com. You may withdraw your consent to electronic records for future transactions at the same address; withdrawing consent does not change the validity of a purchase already completed.
Resolving Disputes
If a dispute arises, contact Knob Hill Publishing first at robert@knobhillpublishing.com. Most disagreements about website work are misunderstandings about scope, and the parties will try in good faith to resolve the dispute within 30 days before either party files in the courts named in the Governing Law and Venue section.
Changes to These Terms
Knob Hill Publishing may update these terms from time to time. The version posted on this page at the time you purchase a service is the version that governs that purchase. Continued use of this website after an update means you accept the updated terms for your use of the site.